Privacy Policy

At Parenting Place, data privacy matters to us because we do important and impactful work for parents, we care about our people, collaborators, supporters and customers and we are intentional about how we do our work.

This privacy policy describes how your personal information is collected, used, and shared when you visit our website www.parentingplace.nz, either to interact with our online or in-person services or make a purchase. As directed by the Privacy Act 2020 we have detailed here our privacy practices in collecting, using, maintaining, protecting and; disclosing information as well as our commitment to regularly reviewing them.

Why we collect personal information

  • To deliver our services
  • For our legitimate business interests, within your rights and interests and considering what is only necessary for our work
  • To comply with necessary legal and financial obligations

 

Information we collect

We collect personally identifiable information when appropriate and necessary. Data we collect includes:

  • Identity information – Name, gender, age, ethnicity, parenting status, no. of children, regional location.
  • Contact information – Addresses, email, mobile and phone numbers.
  • Business information – Company name, registered names, addresses, associated venues/locations.
  • Financial information – Bank account details and credit card details.
  • Transaction Data – Order details, enrolment details and donation details as well as profile details, interests and preferences, feedback and survey responses.
  • Device information – Our website automatically collects information like IP address, login details, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access our services.
  • Usage information - As you browse the site, we also collect information relating to individual web pages or products that you view including date and time viewed, page response times, errors, lengths of visit, clicks and mouse-overs, website or search terms that referred you to the site, and information about how you interact with the site. 
  • Marketing and Communication information – Your opted in preferences in receiving marketing and fundraising emails from us and your communication preferences.

If we only collect personal data required by law for the purpose of communicating and delivering our services and products to you, this will limit our ability to adequately and effectively engage with you and provide the service you have purchased or have need of.


How we collect information 

Information is collected over various interactions and through different channels used by customers and parents.

Direct interactions - When you fill in any of our forms or communicate with us over email, phone or in person.

Purchase interactions – When you purchase products or services and enrol for courses and events online or in person.

Third Party channels – When you enrol in our courses delivered and facilitated by organisations that partner with us to provide these services.

Learning interactions - As an adult learner, when you navigate through our courses we will track how you engage with the content in our online courses and to some extent in our in-person courses, to improve our product offering, better your customer experience and meet your learning expectations. We have detailed below the steps we take to secure your information and the commitments of our system and platform partners through who we operate and collaborate.

Automated digital and device interactions – We collect technical, device and usage data using ‘cookies'. Cookies are small data files that are placed in your browser by the websites you visit and often include an anonymous unique identifier. They are widely used to help users navigate websites efficiently, to perform certain functions on the sites, and/or to provide site owners with information about how their sites are used. We use cookies on our site where they are required for features to work. We use essential cookies to make our site work for you. We may also use non-essential cookies to improve your user experience and analyse website traffic.

  • Web Analytics Cookies - We use tracking cookies with Google Analytics to analyse non-identifiable traffic data to improve our services. This data is aggregated and cannot identify you. Our web analytics will respect any 'do not track' setting that you might have set on your browser.
  • Social Media Cookies - We use social media channels to help communicate our work and give you the best customer experience, for example: Facebook, Instagram, TikTok, LinkedIn, YouTube, embedded videos etc. These social media platforms have their own privacy policies and may track your use of our website on those pages where their links are deployed.
  • 'Log files' track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring pages, exit pages and date/time stamps.
  • 'Web beacons', 'tags', and 'pixels' are electronic files used to record information about how you browse the site.

Most web browsers will allow you to set some controls over cookies in your browser settings. This includes being able to delete them or disable them entirely. Click here for more information about cookies and how to disable them. If you do choose to set your browser to disable all cookies, this may affect your ability to use some of the features on our site.

When you make a purchase or donation through our website or even just attempt to, we will collect your name, billing address, shipping address, payment information, email address and phone number. We have referred to this as 'Order Details’.


Information we receive from Third Party sources 

In some cases, we collect personal information about you from third-party organisations rather than directly from you. We work closely with partner organisations to deliver our courses, contractors for content production, business supporters and technology providers and facilitators for our internal systems. These are all listed in the Third-Party List. 

From these we will receive different types of data depending on services they provide and the extent of their involvement in our business, content production and service delivery. 

The type of information we receive depends on the services each third party provides and their role in our business, content production and services delivery. We collect this information for the purposes connected with running our organisation, delivering courses, and providing services to you.


How we use the information we collect

Personal information collected is used to

  • Register you as a customer and manage our relationship with you, communicating around policy changes, feedback and reviews.
  • Process delivery of products and services, including managing payments, collecting fees and money owed to us.
  • Provide information to you like invoices, confirmations and other related communication.
  • To fulfil orders placed through the site, including processing of your payment, receiving your donation, arranging for shipping. 
  • Provide you with information or advertising relating to our work, products; and services (if this is in line with the preferences you have indicated and permissions you have given us).

The device information we collect (IP address) is used to help screen potential risk and fraud and more generally to improve and optimise our site performance by understanding how customers browse and interact with our site.

Marketing and communication data helps us update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. We also use this for the purposes of targeted advertising, delivering relevant email content, event promotion and profiling and to assess the success of our marketing and advertising campaigns.

We will maintain your order information for our records unless and until you ask us to delete this information.

 

We are careful about sharing your personal information

Personal Information is shared with third parties that we work with or use to manage information as described above. The types of third parties are:

  • Suppliers and contractors who provide research, development, editing, marketing for the purposes of content creation
  • Partner organisations who facilitate and deliver our courses
  • Suppliers who provide IT, system administration, email communication, hosting, backup, payment processing services.
  • Analytics and search engine providers, along with third party referral sites.
  • Tax authorities, regulators, our legal authorities.

We use Salesforce CRM and Marketing Cloud to manage our customer data, and communications and to provide relevant targeting to website users. You can read more about how Salesforce protects and respects customer data as a technical processor technology product.

We use Thinkific Plus learning management platform to manage and distribute our online self-directed courses. You can read about how Thinkific is committed to protecting customer data

We also use Google analytics to help us understand how customers use our site. You can opt-out of Google Analytics here. Personal information may be used to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising for the following services here - Google, Facebook

Your personal information may be shared if we must comply with applicable laws and regulations to respond to a subpoena, search warrant or other lawful requests for information we receive or to otherwise protect our rights.

 

Information Security & Data retention

We have access processes like authenticated password protocols, layered user permissions, data backups and policies in place to prevent unauthorised access and sharing and preventing information from being lost and these processes are continually being reviewed and improved. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. 

We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, as you are aware, the transmission of information via the internet is not 100% secure and although we will do our utmost to protect your personal information, we cannot guarantee that we have complete control and security over every touch point, provider and middleware.

Our website may contain links to and from partner websites, sponsors, advertisers and affiliates. Please note that these websites have their own privacy policies and that we do not take any responsibility or liability for their practices and policies. Please check their policies before you submit any personal data to them.

We retain personal information for as long as is reasonably necessary, to fulfil the purposes for which it was provided or collected, including any tax, regulatory and legal obligations.

From time to time we may update this privacy policy to reflect changes in the Privacy Act, as well as changes to our practices or for other operational, legal or regulatory reasons. Feel free to check in again to see what might have changed. 

You have rights under the Privacy Act of New Zealand, to access your own information and request rectification of it. More information about your privacy rights is available on the Privacy Commissioner's website. 

To find out how to edit /correct your personal information, to ask us any questions or if you would like to make a complaint/comment, please contact us by emailing us at [email protected] or by mail using the following address:

P.O. Box 37708, Parnell, Auckland 1151